Stone That Holds Up Beside Salt Water
Salt air, pool chemistry and hot wet summers set the brief for outdoor stone in Pelican Waters. Stone and Rock supplies travertine, limestone, marble and granite tiles and pavers - along with pool tiles, wall cladding, crazy paving and sealers - to tilers, builders and homeowners across the Sunshine Coast. For a canal-front pool surround or an alfresco upgrade, that means one range to coordinate coping, paving and feature walls, samples you can order online, and full display walls at the Baringa showroom a short drive away. Browse the collection, then see the stone in person before you commit to a pallet.
Choosing Natural Stone for a Pelican Waters Pool or Alfresco
The 2021 Census counts 7,393 residents here at a median age of 55, with 88 per cent of dwellings separate houses and 85.6 per cent owner-occupied. Most stone projects here are upgrades by long-term owners - a faded pool surround, an alfresco slab becoming a real outdoor room - and owners who plan to stay weigh durability and upkeep more heavily than any spec builder would.
The setting raises the stakes. Pelican Waters is a canal estate formed on the Bells Creek estuary, with 40 per cent or more of its area open space, and a $16 million marina with 126 wet berths - the first built on the Sunshine Coast in more than 30 years - now operating at its centre. Add golf-estate blocks around the Greg Norman-designed course that first opened in 2001, and much of the suburb's outdoor stone sits near salt water, in a region averaging 1,492.6mm of rain a year with January maximums of 29.1C.
Our answer is practical. The range spans travertine, limestone, marble, granite and porcelain tiles and pavers, plus pool tiles, wall cladding, crazy paving and sealers, so coping, paving and feature walls can be coordinated from one supplier. On price, the company's own account is that it buys with no middlemen, dealing 'directly with the source - mines, quarries, or factories' - its response to the comparison buyers openly make against big-box retail. And because no photo settles a colour choice, samples ship from a dedicated online section and full display walls stand in the Baringa showroom.
Visit our showroom
Come visit us at our showroom to see our full range of natural stone tiles and pavers. Our expert team is ready to help you find the perfect materials for your project.
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RETURNS
Stone and Rock's commitment to quality is supported by a 100% money-back guarantee within 14 days of purchase for all basins and damaged items. This guarantee does not apply to tiles or cladding that have been ordered or are on back order, for which a deposit or purchase has been made, or for change-of-mind reasons. \
Stone and Rock reserves the right to impose a restocking fee of up to 25% on all canceled orders. Additionally, Stone and Rock will not refund or exchange any change-of-mind items beyond 14 days. This policy does not affect your statutory consumer rights. If an item has already been exchanged, no further refunds or exchanges will be permitted.
We do not return OR exchange part orders based on surplus or miscalculation of product meterage.
We do everything possible to make the exchange process fast and simple. Items may be exchanged if you contact us within 14 days of receipt and the items are in perfect sellable condition. Shipping charges are non-refundable for the original purchase, and return shipping, as well as shipping for the new product, is the customer's responsibility.
Stone and Rock Pty Ltd accepts no liability for damages incurred while loading vehicles at the customer's direction within the normal bounds of loading and unloading. All orders received from freight companies must be checked immediately. Damaged goods should be rejected and returned with the freight company. For in-store purchases, any broken stock must be reported within 3 days of purchase, and stock leaving the warehouse must match your receipt.
Stone and Rock will NOT allow or accept an exchange if:
- Item has been altered or mishandled
- Item has been installed or show signs of installation (markings, scratches, plumber's putty, etc.)
Please also note that if you did NOT purchase through our online website, then the aforementioned warranty and returns policies do not apply to you.
HOW TO EXCHANGE AN ITEM
Email Us
Email your exchange request to info@stoneandrock.com.au. Please include your original item SKU number and the new item SKU number. One of our customer service representatives will respond within one business day with an exchange confirmation.
Sending Your Package
Pack the item in its original shipping box, if possible, or in a sturdy, plain cardboard box with sufficient packing to ensure no damage during delivery. Remove or cover any existing labels or stickers. Seal the box completely, ensuring the item is secure for shipment.
Visit your local Australia Post, Fastway, TNT, DHL to ship the item back to us.
Stone and Rock
U2 / 1450 Ipswich Road, Rocklea
BRISBANE, QUEENSLAND, AUSTRALIA
Your Exchange
Allow 7 days for your package to arrive at our fulfillments center. Within 48 hours, your return for exchange will be processed back into our inventory. Once your return for exchange has been received, we will then contact you for purchase of the shipping of the new sink. Once shipped, you will receive an email confirmation that your new sink has shipped along with your tracking number.
Damaged Sink
If your merchandise is damaged in shipping, please email us at info@stoneandrock.com.au within five working days. We will assist in filing a claim with the carrier and sending a replacement to you.
Please contact Customer Service with any additional questions, or see our FAQs for answers to frequently asked questions.
Email: info@stoneandrock.com.au
Mon - Fri 7am - 5pm (EST)
Free Call 1300 113 260